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Poorly designed drive-thrus adding to Covid stress

  • JH
  • Apr 18, 2020
  • 0 min read

This shutdown has helped to highlight a huge glaring problem that has been plaguing society for years. Poorly designed restaurant drive-thrus. Many drive-thrus are positioned so that they go right through the middle of parking lot, which results in waiting vehicles blocking the actual parking stalls.


Now to be fair this isn't such a problem when there are only parking stalls on one side and the drive-thru lane is on the other side up against the building. But many times there are parking stalls adjacent to the building, meaning cars are parked on both sides. When this is the case the line of drive-thru cars blocks those stalls on both sides. And often the parking stalls which are right by the building are the mobile order to-go spots. We waited in one such line today and it was backed up a long way. But it turns out that many of the cars in that line were waiting to pull into a stall, while others were trying to pull out of a stall, but were blocked by all the cars in the line. And some of the cars in the line had already pulled out of a stall and were now just waiting to get out of the parking lot. You may say this isn't that big a deal. Boo hoo, first world problems. But it is a big deal. The easier you make it for your customers to access your business the better for your bottom line. The longer people have to wait the more likely they may give up and leave. Or they may see the line and go somewhere else. The only exception is probably Chick-fil-A. I don't know how they do it but they could have a line a mile long and it would take no time flat to get everyone through. In fact we could probably have the whole country tested in a single day if CFA was doing it. So basically, design better drive-thru lines. It's better for your business and the fragile sanity of society. Remember, we're all together in this alone.

 
 
 

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